The essential guide to knowledge management
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The essential guide to knowledge management e-business and CRM applications by Amrit Tiwana

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Published by Prentice Hall PTR in Upper Saddle River, NJ .
Written in English

Subjects:

  • Knowledge management,
  • Electronic commerce,
  • Customer relations

Book details:

Edition Notes

Includes bibliographical references (p. 303-309) and index.

Other titlesGuide to knowledge management :, E-business and CRM applications
StatementAmrit Tiwana.
SeriesEssential guide series, Essential guide series (Prentice-Hall, inc.)
Classifications
LC ClassificationsHD30.2 .T498 2001
The Physical Object
Paginationxxiv, 315 p. :
Number of Pages315
ID Numbers
Open LibraryOL18320947M
ISBN 100130320005
LC Control Number00050189

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x KNOWLEDGE MANAGEMENT IN THEORY AND PRACTICE. The Balanced Scorecard Method The House of Quality Method Knowledge management as an organizational innovation has been with us agement as a coherent body of management theory and practice. The book in our hands answers this call. Knowledge and Process Management, Vol. 7, Issue 3, Lopez-Nicolas, Carolina, and Francisco José Molina-Castillo. “Customer Knowledge Management and E-commerce: The role of customer perceived risk.” International Journal of Information Management, Vol. 28 (2), Tiwana, Amrit. The Essential Guide to Knowledge. I do not believe there is an expiration date for the content within the book as small businesses will always exist and this book is a guide to small business management. The authors have written the book with the approach that small business management is a practical human activity rather than a /5(11). knowledge management by examining its objectives, scope, strategy, best practices, knowledge management tools, and so on. The book is structured very much like a textbook, with introductory concepts at the top, more subject-specific discussions in the latter half.

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